Utility Scams: Protect Your Business from Fraud

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Imagine receiving a call warning that your electricity or water service will be disconnected unless you settle an overdue bill immediately. You might be caught off guard, thinking you don't owe anything, but the caller sounds urgent and convincing. For small business owners, the threat of losing utility service can feel overwhelming and impossible to ignore.

However, it's crucial to remain skeptical.

The Federal Trade Commission (FTC) has reported numerous cases where fraudsters impersonate utility companies to steal money. Recognizing the signs of a utility scam can protect you:

  • If you have already paid your bill, do not panic even if the caller insists otherwise. This is a major warning sign.
  • Avoid sharing any banking or financial information via phone or email. Legitimate utility providers will never ask for such details through these methods, nor will they insist on payment by phone as the only option.
  • Be cautious if the caller demands payment in unusual forms, such as gift cards (iTunes, Amazon), cash reload cards (MoneyPak, Vanilla, Reloadit), wire transfers, or cryptocurrencies like Bitcoin. Real utility companies do not require payment through these channels.

If you encounter a suspicious call, consider these steps:

  • Verify your account status by contacting your utility company directly using the phone number listed on your paper bill or official website. Do not use contact details provided by the caller.
  • Only share banking information when you initiate the call to a verified utility number.
  • Report the scam to the FTC to help combat these fraudulent schemes. Also, inform your utility provider and, if you've made a payment, notify the payment service involved (wire transfer company, gift card issuer). While recovery of funds may be unlikely, reporting the incident is vital.
  • Learn more about protecting yourself and your business from scams to stay one step ahead.

For translations of this information, versions are available in Tagalog, Korean, Traditional Chinese, and Simplified Chinese.

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